Gurleen Sohal is a dedicated Customer Success Manager at PerkUp, where she has been making significant contributions since November 2022. Located in Kitchener, Ontario, Canada, Gurleen's role is centered on building robust client relationships, ensuring the successful adoption and maturity of use cases, and leading product training for onboarding new users. Her responsibilities also include staying updated on product developments to manage platform changes and address any technical issues effectively.

Gurleen's academic journey in English Literature and Language from the University of Guelph has equipped her with exceptional communication, editing, and comprehension skills. These abilities are further enhanced by her passion for fiction writing, where she channels her creativity into storytelling, bringing her thoughts vividly to life. Before her current role, Gurleen was a Customer Experience Specialist, where she supported customers navigating the PerkUp platform, provided live chat assistance, and played a key role in engaging with HR teams to gather feedback for service improvement.

Her approach combines a deep understanding of customer needs with a proactive attitude towards problem-solving. Gurleen's skill set, comprising interpersonal communication and collaborative problem-solving, is instrumental in delivering a seamless and informed customer experience. Her background in literature and history adds depth to her understanding of narrative and context, making her an invaluable asset to the PerkUp team in her role as a Customer Success Manager.